- Do your customers realize the impact that they have on driver retention?
34.4% said yes
65.6% said no
- Are your customers making strides to reduce delays in loading or unloading?
63.3% said yes
36.7% said no
- In your view, do unloading services help to minimize unloading time?
62.8% said yes
37.2% said no
- Do you believe that that the customers reported dock times accurately reflect the drivers time spent at the dock?
16.6% said yes
83.3% said no
- Do you have a method to track driver time at the dock?
90% said yes
10% said no
- Is it possible for the drivers to provide 214 Status reporting to be accurate to the minute?
57.1% said yes
42.9% said no
- Are the shipper's EDI data requirements realistic?
35.4% said yes
16.1% said no
48.3% said depends
- When EDI information is not available how do you report it?
(for reasons such as a brokered truck, or software is inoperable)
8% said report as a service failure
28% said report as on time
56% said other
8% said catch-22
- Have your customers increased their dependency on brokers?
76.9% said yes
23.1% said no
- Although you may be communicating with the appropriate person who controls the freight and selection, at times they may not control the budget. Sometimes it is to difficult to figure out who REALLY controls the transportation costs at certain companies. Do you feel that customer's corporate financial decisions makers understand the true cost of logistics services?
17.2% said yes
82.7% said no
- How often are you able to meet with the financial decision makers?
6.8% said every visit
44.8% said sometimes
44.8% said rarely
3.4% said never
- Do you feel that many customer's need / want to bid their freight as frequently as they do?
20.6% said yes
79.4% said no
Have you changed your mind about lowering the age for commercial drivers? In 2006, 59% of the carriers supported maintaining the present age limit on eligible age for CDL?
3.4% said yes
96.6% said no
How about increasing size and weight limits?
16.6% said yes
83.4% said no
- Are customer's delivery expectations (time-distance) realistic?
44.8% said yes
55.2% said no
- How do you measure equipment detention?
20% said over 1 but less than 2
66.7% said 2 hours
13.3% said why bother
-
In periods of tight capacity how do you allocate available equipment on a daily basis?
5.9% said first come, first served
8.8% said forecasted volume
0% said squeeky wheels
70.6% said core customers
14.7% said price
0% said other
- What percent of freight do you commit to exceeding your capacity level?
11.1% said never exceed capacity
25.9% said 10 - 15%
48.1% said less than 10%
14.8% said 15% - 20%
- What is average lead time for load tenders (median) from your "regular" customer base?
3.3% said same day
36.6% said 24 hours
50% said 48 hours
10.1% said more than 48 hours
- Other than dedicated lanes - what is the ideal lead time you would prefer?
72 hours
- What keeps you awake at night?
Rank 1 (No big deal) to 10 (Tossin & Turnin')
7.5 drivers
6.4 safety
6.2 fuel
5.5 lane balance
5.3 operations staffing
5 insurance
4.9 equipment costs
4.9 government regulations
4.4 information systems
4.1 detention
3.9 technology
3.6 on board technology
3.1 sales staffing
2.9 pallets
2.7 bio-terrorism
2.2 HACCP
1.8 global warming
- Food Shippers should review the possibility of developing sponsored, board approved, associate memberships to facilitate better control of the number of non-member attendees.
55.6% said yes
44.4% said no
Thanks for your participation!
Survey Results will be distributed to all FSA attendees.
