Result summary of Shipper/Receiver Survey February 18, 2008

Total # Responses % of Responses
The current compensation practice by most Shippers/Carriers on Fuel Surcharge is to use a peg point of $1.20-$1.25 per gallon however $3.00 per gallon or greater is much more realistic. Are you currently thinking about reevaluating your fuel program
Yes  12 34%
No 23 66%
Total 35 100%
   If you answered yes do you then expect your carriers do respond with a corresponding increase in base mileage costs?  
Yes  9 69%
No 4 31%
Total 13 100%
Do you require carriers to work off your own Fuel Surcharge table?  
Yes  31 89%
No 4 11%
Total 35 100%
What is the primary method you use to secure your logistics pricing?  
a.       Bid process 16 47%
b.      Spot pricing 2 6%
c.       Contract pricing 14 41%
d.      Bracket pricing 1 3%
e.       Other _______________________________________________ 1 3%
Total 34 100%
How important is it that you tender your freight to an asset based carrier   
a.       Very important 16 46%
b.       Important 14 40%
c.       Not important 5 14%
d.      Not a consideration 0
Total 35 100%
 What is your greatest frustration in interacting with carriers?  
a.       Lack of proactive communication 21 68%
b.      Lack of equipment availability when required 3 10%
c.       Rate fluctuations 0
d.      Internal communication strife within carrier’s operations 6 19%
e.       Contract requirement 1 3%
f.        Other ____________________________________________ 0
Total 31 100%
What is your estimated annual spend for securing your transportation needs?  
a.       Less then 10 million 1 3%
b.      10 million to 50 million 12 34%
c.       50 to 100 million  6 17%
d.      100 million to 250 million  9 26%
e.       Over 250 million  7 20%
Total 35 100%
How important is it in your carrier acquisition decision process that they have an interactive website, automatic email detention notifications, provide daily trace reports accepts email dispatches etc.?  
a.       Crucial 8 24%
b.      Mandatory 7 21%
c.       Very important 13 38%
d.      Not important 5 15%
e.       Not considered 1 3%
Total 34 100%
 With the current “Go Green” initiative is your company?  
A member of Smartway                          
Yes  9 50%
No  9 50%
Total 18 100%
Involved in Climateleaders                              
Yes  2 14%
No  12 86%
Total 14 100%
Completed a Carbon footprint                               
Yes  9 45%
No  11 55%
Total 20 100%
Aware of Environmental Sustainability Plan         
Yes  21 78%
No  6 22%
Total 27 100%
Not Concerned at this time   
Yes  4 36%
No  7 64%
Total 11 100%
Does you company require carrier participation in programs like Smartway?  
Yes  3 10%
No  28 90%
Total 31 100%
 Have you had to adjust on time service requirement parameters given increased road congestion?  
Yes  5 16%
No 26 84%
Total 31 100%
If part of that adjustment has been to change expected miles per day transit please indicate what mileage bracket you adjusted to   
a. 500 miles + 4 33%
b. 475-499 miles 2 17%
c. 450-474 miles 4 33%
d. 425-449 miles 2 17%
Total 12 100%
To better assist carriers dealing with increased congestion have you adjusted Hours of Operation beyond Normal 9-5 shipping and receiving?  
Yes  26 74%
No 9 26%
Total 35 100%
Have you increased the number of dropped trailer programs with carriers?  
Yes  27 77%
No 8 23%
Total 35 100%
Did you find that carrier availability during 3rd quarter 2007 versus 3rd quarter 2006 was?   
a.   Better 26 76%
 b.   Same 7 21%
 c.   Worse   1 3%
Total 34 100%
How often do you utilize truckload capacity on a shipment that normally LTL routing would be used due to pricing?  
a.       Often 5 16%
b.      Occasionally  20 63%
c.       Never     3 9%
d.      Not applicable  4 13%
Total 32 100%
Would you like FSA to consider having a Technical Fair (vendors available with load planning software, TSM programs, shipping securement options, emission controls etc) as part of future conferences?  
Yes  19 61%
No 12 39%
Total 31 100%
What does the shipping community think about the effectiveness of collaborative shipping initatives (where multiple shippers overlay their respective networks in search of synergies) to improve transportation efficency (reduce empty miles etc)?      
a.       Too difficult to coordinate savings with other shippers 4 15%
b.      Interesting concept but not realistic 8 31%
c.       Already have successfully implemented 1 4%
d.      Would be interested in pursuing with the right shipper partners 12 46%
e.       Too difficult to allocate savings that are developed 1 4%
f.        Other _______________________________________________ 0
Total 26 100%
 Has your company outsourced part or all of your transportation services?  
Yes  13 41%
No 19 59%
Total 32 100%
      If yes, is your selected provider meeting the efficiency gains, cost savings and service levels that you expected?                       
Yes  7 50%
Somewhat 6 43%
No  1 7%
Total 14 100%
      If no, what was the major factor for this decision?  
a.       To costly to implement 3 17%
b.      Didn’t want to relinquish control of transportation services 8 44%
c.       Already utilize TMS software 6 33%
d.      Did not align with corporate strategies or objectives 1 6%
e.       Other ________________________________________________ 0
Total 18 100%
What are the 2 primary reasons you chose to attend this year’s conference?  
a.       Location – city 2 3%
b.      Location – resort 1 2%
c.       Networking Opportunities 22 35%
d.      Golf Tournament 0 0%
e.       Conference agenda 11 18%
f.        Job requirement 3 5%
g.       Value compared to other conferences 12 19%
h.       Spouse program 1 2%
i.         Opportunity to meet numerous carriers/3PL’s/Railroad in 1 location 10 16%
Total 62 100%
FSA is considering allowing corporate sponsorship of conference speakers, Do you agree with this?  
Yes  22 85%
No 4 15%
Total 26 100%
 Would your company be willing to participate         
Yes  4 25%
No 12 75%
Total 16 100%
 What can shippers; receivers and carriers do to work collaboratively to provide adequate capacity and service economics that provide a fair return to the carriers and a reasonable expense to shippers?
Commit to strategic approach solution bases 
Talk discuss lanes that fit, work together on efficiency practices, drop trailer options, meet face to face
Longer form contracts and commitments
Receiver drop yard capabilities, collaborative shipping
Better on time loading, better communication to customers
Open honest communication by all parties
Work collaboratively to address both parties needs
Work with receivers on making appts easier and speeding unloading, reduce fines and fees
better on time loading and delivery, open book P&L, collarbative forecasting
Share lane/equipment availability
Need large receivers like Sysco to do better at inbound scheduling, unloading honoring appt times and reducing detention
Except for the Executive Direct, FSA is managed by member volunteers. How do you think we can generate more interest in our organization to sustain & grow the membership?
involve other groups and events
publication in trade magazines
Represented through flyers and at job fairs
advertise to Traffic Managers
greater awareness of need
advertizing to Traffic Managers, ask members to sign up other members
Some shippers not aware of organization, advertize in food mfg magazines
possibly a shippers networking session or dinner or breakfast
encourage member referrals with incentive
word of mouth, receivers will have largest list of vendors/shippers, more shipper/receiver participation needed
vendor fair, invite media
  Please recommend 3 topics you would like to see addressed at a future conference?
Fines and fees, faster unloading, proactive communication by carriers
Fuel, Transportation infrastructure, big ideas in logistics
Address drug & Convenience, channel shipping challenges
more on collaboration, interaction opportunity between carrier and vendor, rail information, reducing fuel opportunity
breakout discussion w/members only to discuss industry challenges, more intimate group
dinner or breakfast specifically for shippers, more shipper interaction, fuel management trends
railroad presentation similar to that of the ATA
collaboration, Green supply chain, NAFTA discussion
sustainability
Outsourcing, trends, industry viewpoints, hear from companies like Wal-Mart Sysco and US Foodservice on what they are doing to collaborating detention, freight refusal, lumper fees, receiving time restrictions, would like to hear from LTL carriers on improve